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Oct 04, 2024
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1. Travel BPO Enquiry Form
Company Name
*
Contact Person
*
Destination
*
Email
*
Mobile
*
Message
*
2. Service Requirements
• Type of BPO Service Needed
*
Select BPO Service
Travel Booking & Reservations
Customer Support (Voice/Non-Voice)
Itinerary Management
Ticketing (Airline, Train, Bus)
Travel Insurance Processing
Payment Processing
Other
• Process Type
*
Select Process Type
Inbound
Outbound
Back Office
Mixed
• Preferred Communication Channels
*
Select Preferred Communication
Voice Call
Email
Chat
Social Media
Other
3. Travel Services Overview
Current Travel Service Provider (if any)
*
Travel Volume (Monthly/Quarterly/Yearly)
*
Services Currently Outsourced (if applicable)
*
Key Challenges Faced in Travel Management
*
4. Customer Support Expectations
Average Number of Bookings/Calls Per Day
*
Peak Travel Seasons (if applicable)
*
Preferred Service Hours
*
Languages for Support
*
Expected Turnaround Time (TAT)
*
Key Performance Indicators (KPIs)
*
5. Additional Services
• Do you require Travel Reporting & Analytics ?
*
Yes
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• Do you require Fraud Detection/Prevention ?
*
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• Do you need assistance with Travel Policies/Compliance ?
*
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6. Budget & Pricing
Estimated Monthly Budget for Outsourcing:
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• Preferred Pricing Model
*
Select Preferred Pricing Model
Per Transaction
Monthly Fixed Rate
Other
7. Follow-Up
• Preferred Mode of Contact
*
Select Preferred Mode of Contact
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OtMeeting (Online/In-Person)her
• Best Time to Reach You
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8. Comments/Additional Information
Information
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